Hardware Replacement Components

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❓ Frequently Asked Questions

Measure the existing part in millimeters or centimeters, note hole pattern, material thickness, and fastener type. Compare those details with the specification table on the product page. Matkel lists clear size guides to help you choose the right component and avoid fitting errors on site.
Original parts match the manufacturer’s dimensions, material grade, and load capacity exactly. Alternative parts may vary in thickness, finish, or surface treatment. For continuous construction or industrial use in Saudi projects, choose original-spec components when safety, compatibility, and long-term durability are critical.
Yes, select parts made from stainless steel, galvanized iron, or copper depending on the environment. In Jeddah and Dammam, moisture- and salt-resistant materials are preferred. In Riyadh, rust-resistant iron with heat-tolerant finishes works well for direct sun exposure, high temperatures, and dusty conditions.
Most components include a warranty against manufacturing defects, subject to store and manufacturer terms. Check the warranty period, return or exchange conditions, and keep your invoice. If a part arrives defective or fails due to a factory issue, contact customer service to request a replacement or refund as applicable.
Upload or provide a clear photo, exact measurements, material type, and the original product name if available. Matkel’s team can help match a suitable alternative, recommend the correct size and material, and confirm whether it will fit your existing tools, fixtures, or installation setup.
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